Complete seller account setup on gem.gov.in from scratch. We handle PAN verification, GST linkage, Udyam registration integration, bank account setup, and full portal activation. Every document is verified and submitted correctly the first time — eliminating rejections and delays that plague self-registered accounts.

Strategic product listing with accurate technical specifications, correct category mapping, and keyword optimisation for maximum discoverability in GeM searches and bid eligibility. A poorly listed product won't appear in searches or qualify for bids — we ensure yours does.

We identify relevant bid opportunities, prepare all required documentation, develop an L1 pricing strategy, and provide full submission support to help you win government contracts. Most sellers lose bids due to documentation errors or incorrect pricing — we eliminate both risks.

End-to-end support after winning an order — confirmation, invoice generation, dispatch compliance, delivery tracking, CRAC (Consignee Receipt and Acceptance Certificate) management, and order closure. Missing any step can delay payments or result in penalties.

Delayed government payments, TReDS integration failures, invoice rejection notices, and PFMS-related disputes can cripple your cash flow. We escalate through the correct GeM and ministry channels and resolve payment blocks professionally and fast.

A suspended GeM seller account means zero orders, zero revenue. We conduct a root cause analysis, prepare a formal appeal to GeM helpdesk, escalate to the relevant ministry if needed, and work to fully restore your account with compliance fixes to prevent recurrence.

Vendor Assessment (VA) is mandatory for sellers above certain thresholds and unlocks higher-value government orders. OEM Panel registration allows branded product sales directly. We handle VA scheduling, full documentation, and OEM brand approval on your behalf.

Transaction Charges (TC) are deducted from seller payments on GeM orders. When deducted incorrectly — due to order cancellations, returns, or portal errors — sellers are entitled to a refund. We identify wrongly deducted TCs, file the refund claim, and follow up with GeM finance until recovery is complete.

We draft complete, compliant government bids on the GeM buyer portal — covering technical specifications, eligibility criteria, evaluation parameters, delivery conditions, and full portal submission. A well-constructed bid attracts the right vendors and reduces disqualification disputes.

Reverse auctions (RA) drive the lowest price but require precise setup and real-time management. We configure the RA, communicate with vendors, monitor bidding in real time, and handle post-auction finalization and order placement.

We conduct a thorough compliance review of existing or draft tenders — checking pricing benchmarks against GeM market rates, verifying documentation completeness, identifying eligibility gaps, and flagging non-compliance risks before they become formal objections or audit findings.

GeM portal technical errors — login failures, OTP issues, document upload errors, system timeouts, page crashes during bid submission — can derail procurement timelines. We diagnose and resolve portal-side technical issues quickly, often the same day.

After a bid is finalized, raising the purchase order correctly and on time is critical. We support buyer departments with PO issuance, vendor coordination, delivery schedule setting, and order tracking — ensuring the procurement cycle completes without delays or disputes.

GeM procurement is governed by GFR Rule 149, procurement policy orders, and regularly updated GeM circulars. Non-compliance can trigger audit objections, CVC findings, or legal liability for procurement officers. We provide proactive guidance to keep every purchase 100% compliant.

Government buyer accounts frequently need updates — new user delegation, role changes when officers transfer, department restructuring, or budget head modifications. We handle all account-level changes on the GeM buyer portal swiftly and without disrupting active procurements.

Buyer accounts can be suspended due to compliance failures, inactivity, or administrative issues — blocking all procurement activity. We file formal appeals, coordinate with the ministry's nodal officer and GeM administration, rectify the compliance issue, and restore full account access.

Bid disqualifications and rejections are common on GeM — often due to technical errors, spec mismatches, or arbitrary decisions. GeM's Unique Challenge Rejection Window lets bidders formally challenge rejections. We draft and file these challenges, manage the query process, and support re-submission.

When standard GeM helpdesk channels fail — stalled payments, suspended accounts, bid disputes, systemic portal errors — formal escalation to GeM CEO's office, Ministry's Grievance Cell, or CVC is required. We handle these escalations professionally and persistently until resolved.